How-To Guides, Installation & Troubleshooting

Find Vetrina support for ordering, delivery, installation, product troubleshooting, maintenance, replacement parts, shipping, and warranty questions.

Getting Started

Order process, shop drawings, approvals, lead times, what happens after approval

Delivery & Jobsite Preparation

What is required before delivery, preparing the jobsite, receiving/offloading, damaged shipments, storage

Installation & Construction

Strap anchors, proper installation, professional installation, rough openings vs. product size, sealing/anchoring

Product Help & Troubleshooting

Windows, swing doors, sliding doors, bifolds, screens, hardware

Care & Maintenance

Cleaning, adjustments, difficult operation, condensation, gaskets/seals/hardware

Parts, Shipping & Warranty

Warranty, replacement parts, repair requests, shipping charges

Popular Help Topics

After your order is placed, you will receive a 10% retainer invoice. Once payment is received, Vetrina begins preparing your shop drawings, typically within 5–14 business days. You will review the drawings, request any necessary revisions, and return the approved drawings to Vetrina. After approval, a 40% deposit is invoiced and materials are ordered for production.
The rough opening is the opening in the building structure, while the product size is the actual outside dimension of the manufactured frame. The two should not be the same size because space is required around the frame for alignment, shimming, insulation, sealing, construction tolerances, and normal movement. Vetrina recommends measuring each opening at three widths and three heights and using the smallest measurements when determining the available opening size.
Inspect the shipment before the carrier leaves. Confirm the quantity and identification of the units and check the frames, finishes, glass, hardware, and accessories for visible damage or shortages. Any damage or discrepancy should be noted on the delivery receipt and photographed before signing. The installation guide requires damage, shortages, or discrepancies to be reported to Vetrina within 48 hours of delivery.

Start by checking whether the frame or sash is properly aligned and whether dirt or debris is interfering with the tracks, drainage paths, locking points, or keepers. For operable windows, minor hardware adjustments can correct sash height, alignment, or locking pressure, but hardware should not be used to compensate for a frame that is out of plumb, level, or square. If substantial adjustment is required or the hardware does not engage properly, the installation geometry should be checked first.
Not necessarily. Condensation can result from indoor humidity, insufficient ventilation, low interior surface temperatures, thermal bridging, perimeter insulation conditions, or installation details. The first step is to determine whether the moisture is forming on the room-side glass or frame, between the panes of an insulating glass unit, or around the perimeter of the installation, since each condition points to a different cause.
Not every installation requires strap anchors. The correct anchoring method depends on the window or door system, wall construction, installation geometry, design loads, and approved project details. Vetrina products may be secured with direct through-frame fasteners or with indirect methods such as straps, anchor plates, or brackets. Regardless of the method used, the unit must be mechanically anchored to structurally sound material. Foam, sealant, flashing tape, and adhesives are not substitutes for proper mechanical anchorage.

Product Specific Help

SLIDING DOORS

BI-FOLD DOORS

SWING DOORS

WINDOWS

PERGOLAS

HARDWARE

Need More Help?

If you cannot find the answer you're looking for, our team is happy to help. Please contact Vetrina Windows & Doors with your project information, order information, photos, and a description of the issue so we can assist you as quickly as possible.

Vetrina Support